Under ‘Contact Us,’ there is information on how to get in touch with the office located in your country. There is no direct support area of the Salto website, and a search for it on the US site did not find anything. Salto uses a proprietary protocol, which can offer a higher level of security, but the downside is that it locks you into its devices only for compatibility. This can have the advantage that locks from different manufacturers can be mixed and matched as needed for the specific situation. Some locks communicate via an open, standardized protocol. The local server requirement can be less attractive to some that do not wish to maintain their own server hardware, and can also raise the upfront costs substantially for a smaller system.Īnother issue is the wireless communication between the locks and the server. Rather, Salto has the requirement of a local server, to connect all the devices in a facility. Some modern access control systems can be totally controlled via the cloud, with essentially everything going to an offsite server. Salto also takes a different approach with how its system gets controlled. However, as any networking expert will tell you, while it may be harder to install, it is hard to beat the reliability, and the security, of a physically wired connection. Of course there are advantages to this, such as a potentially less expensive deployment, that can be done with ease, as there is no reason to run any wires that can be disruptive to operations. In a differentiating point from its competitors, Salto is based around wireless technology. Unfortunately, with the Salto approach, you get locked into the locks of a single vendor, namely Salto. Some of its access control competition can use locks that support an open standard, and then can work with different manufacturers. A limitation of the Salto system is that it only works with the proprietary locks that Salto sells. Of note, as Salto is in multiple markets, there are different locks that vary in different countries.
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